LOWER OPERATIONAL COSTS
IMPROVE CUSTOMER EXPERIENCE
CUSTOMER JOURNEY APPROACH
Pera Story positions customer journey approach to the core of CX ecosystem.It is a visual representation of all interactions customer encounters identifying what makes or breaks a BRAND. Our expert team uses customer journey mapping technologies while assessing and planning CX organization.
BUSINESS & TECHNICAL CONSULTANCY
Pera Story Consultancy division approaches to solutions with customer centricity focus, driven via customer journey management discipline.
It targets to:
- Define key topics to focus and define boundaries for the targeted process
- Structure the process and prioritize the action steps
- Review the process with every internal and external shareholder
- Share knowledge around global best practices and use cases
- Define root causes of pain and aligned KPIs for success
- Redesign and phase the process and targeted experience
- Compose detailed reports and RFI/RFQ/RFP documents along with carried work
- Bridge the business requirements to CXM platform’s implementation teams